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Eileen Fisher: Why Culture Drives Great Customer Service

Today I called a contractor for work on our home. "It's a great day at Nick's," the woman on the line answered in a monotone voice. "So glad it's a great day," I said to start the conversation. "Mmmmm. . . Hmmm. . . . Can I help you?," she answered curtly. If there is one thing we all know from personal experience, it's hard to feel you are getting great customer service when you are talking to an irritated employee. Her canned hello, instead of being an invitation, just projected to me how unhappy she was. With that attitude, she probably would have been better off just saying hello! My trip to see fashion icon Eileen Fisher's design studio in New York City taught me six ways they are keepi

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Alicia Korten

CEO & Culture Creator

(703) 875 - 9139

info [at] theculturecompany [dot] com