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Southwest Airlines: LUV

The President of Marymount University Matthew Shank laid out a key to business success at the Arlington Chamber of Commerce annual meeting this month: Love your staff Love your customers Love your community And you will prosper In my work transforming business culture, Shank's message is one I'm hearing from many, sometimes surprising quarters. I was just at a trade show for sports clubs--not exactly a touchy feel bunch. Hotelier and keynote speaker Chip Conley's message: During the recession, his focus on staff happiness caused his company Joie de Vivre to thrive while other boutique hotels died. It all starts with culture, he let the audience know. Great culture leads to happy staff. Happy

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Alicia Korten

CEO & Culture Creator

(703) 875 - 9139

info [at] theculturecompany [dot] com